- ORDERING INFORMATION
All orders must be received in writing via e-mail.
All documents received after 5:00 PM EST will be counted as received the next day.
House of Graphix acknowledges all orders in writing within 24/48 hours. Please review this carefully and contact us immediately with any discrepancies. Any changes made to an order after receipt must be confirmed in writing and may incur additional charges. Artwork will be checked upon processing completion.
- SET UP
Setup charges varies by items, but most items do not incur a setup charge.
- CREDIT CARD POLICY
Orders will not be produced without full payment. We accept all major credit cards.
- OVER/UNDER RUN POLICY
Orders are subject to a 5% overrun/underrun and will be billed accordingly.
- PRODUCTION TIME
Production time begins only after approval of artwork, credit, and completed paperwork. Rushes are available upon request and availability at the time. Standard lead time is subject to capacity and inventory levels.
- PRODUCTION TIME POLICY
House of Graphix is not responsible for circumstances beyond our control and will make a valid effort to produce everything of the highest quality and on time based on the given estimate. House of Graphix will make every necessary attempt to complete and get the order produced on time. If a job is time critical, we suggest placing a rush order. Estimates are only approximate and based on regular circumstances and are not guaranteed.Prior to submission of “print-ready” artwork or approval of the design for printing, it is the customer’s responsibility to ensure that all edits are finalized with content and design, having been carefully reviewed and proofread to his/her satisfaction. Furthermore, we are not responsible for proofing any submitted “print-ready” jobs and will not accept responsibility or liability for any content or design errors within submitted “print-ready” artwork or after final approval of the design for printing that has been provided. After proofs have been finalized no changes will be made. Additional charges may be added.
- GRAPHIC DESIGN FEES
Based upon the project.Artwork, when submitted, is assumed to be in full compliance with laws governing copyrights, trademarks, etc. Client assumes all responsibility for proper permission of copyrighted images, text, and logos placed on flyers, business cards, etc.We are not responsible for typographical errors incorporated in submitted artwork. We reserve the right to make slight alterations in copy, logos, and artwork to adapt imprinting processes.
Graphic displays dimensions are subject to change without notice and we may adjust artwork to the proper size.
Please remember all offset and digital printing files must be submitted as a PDF at 300 DPI with at least an extra 1/8″ bleed (cutting margin), CMYK and in the size needed.
For large format jobs submit with at least 150 DPI and in the size needed.
Templates are available!
- REVISIONS FOR ARTWORK PROVIDED/ADJUSTED BY US
The client is entitled to 3 revisions per job on the initial design, after that amount there may be an extra charge, usually $25.00. So please critique the first proof well with any changes needed and it’s always best to include all details for the initial design.All information must be provided at the start of the job or told in advance of possible changes; this will save the chance of designs having to be revised and extending the completion time. Once the job is approved, any changes will incur an additional design fee. We try and complete each client’s job quickly and efficiently, so we request that these guidelines be followed. We dedicate a certain amount of time per client in order to give each client enough time in a day to complete their job.
- PLEASE NOTE OUR DESIGN POLICIES
Customers are entitled to 3 proofs per design done by House of Graphix after 3 there will be a $25.00 additional charge.
- PMS COLOR MATCHING
WE CANNOT GUARANTEE PMS COLOR MATCHING. We will provide the closest match available color in CMYK to match PMS requested. PMS number must be referred in an email.
- ART POLICY
Due to gang runs printing process of flyers and prints exact colors, flyer and print cuts cannot be guaranteed. If your job is color critical please let us know and we will print your job with a color proof match for reference; additional cost will apply. We are not responsible for poor quality print from images that are sent in 72 DPI. All images must be in 300 DPI. All print jobs must be sent in CMYK and in the proper sizes, we are not responsible for resizing or editing any jobs sent to us to print. We do try and make a valid effort to proof files but in an effort to produce your jobs quickly, this is not always possible.
- PRINT AND FAULTY GOODS
All offset jobs are printed in gang runs unless noted otherwise. When printing in gangs, multiple jobs are pooled together on sheets and saves setup costs, time, and paper. By doing this, slight variations in color and cut cannot be guaranteed, this is an industry standard with gang runs. It is recommended that a color match proof is ordered or that our color safe key is utilized, which will allow you to have a reasonable expectation of color output. Although it is impossible to definitively match a given color, these colors are considered safe and less susceptible to large shifts in appearance.For any kind of misprinted or unacceptable goods, the client has 48 hours to review, contact House of Graphix and return ALL of the printed or faulty goods within one week. Once returned, we will review the matter and determine a suitable solution or if they will be replaced. House of Graphix will make every effort to handle any problems with an order to the best of our abilities. The client is responsible for shipping cost.
Please allow about 24-48 hours (business days) for emailed proofs.
- PROOFS POLICY
PRODUCTION BEGINS AFTER RECEIPT OF WRITTEN PROOF APPROVAL. NO CREDIT WILL BE ISSUED FOR ANY ART ERRORS AFTER APPROVAL.All proof approvals received after 5:00 PM EST will be counted as received the next day.
If an order has gone into production prior to the 72 hours cancellation period, then the order cannot be canceled under any circumstances. A $25.00 processing fee for canceled orders within 24 hours will apply. A credit card processing fee will incur and varies per order. Cancellations must be made in writing via email. You will receive an invoice for any and all charges associated with your order up to that point.